VersesSupport
We reply within 3 business days. Please include the email address on your account and, if you can, a screenshot of what you see.
Common questions
I didn’t get my confirmation or password-reset email
Check your Junk or Spam folder first, and mark the message “Not junk” if it’s there. Emails can take a few minutes. On the “Check your email” screen you can tap Send again after a minute. Reset links work once and expire after about an hour, so always open the newest email.
How do I reset my password?
On the sign-in screen tap Forgot password?, enter your email, and open the link we send. It brings you back into the app to choose a new password.
How do I delete my account and data?
In the app go to Settings → Danger zone → Delete account and confirm. This permanently removes your account, playlists, verses, notes, shares and custom moods. If you can’t get into the app, email us from the address on your account and we’ll delete it for you.
Can I use Verses without an email address?
Yes. You can sign in with Apple or Google instead of creating a password.
Audio won’t play, or stops when I lock my phone
Make sure your phone isn’t in a low-power mode that restricts background audio and that the volume is up. Verses keeps playing with the screen locked and shows controls on your lock screen. If it still stops, email us your phone model and iOS version.
Can I listen offline?
Yes. Open a playlist you own and tap Download for offline. Downloaded audio is stored on your device only, and you can clear it from Settings.
Someone shared a playlist with me but I can’t see it
Sign in with the same email address they shared it to. Shared playlists appear under Shared with you on the Home tab and are view-only.
Read how we handle your data in our privacy policy.